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Sense won't install the update

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‎03-10-2025 17:35 - last edited on ‎03-10-2025 19:05 by Fitbit Moderator

‎03-10-2025 17:35 - last edited on ‎03-10-2025 19:05 by Fitbit Moderator

Sense is frozen. Can't install new firmware update. Screen keeps showing to start install app on phone but app is already on my phone. App says use WiFi or try again. Phone shows sense is connected via Bluetooth. I've been going in circles for over an hour trying to get the sense to install the new firmware. 

Moderator Edit: Clarified subject

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‎03-10-2025 20:56

‎03-10-2025 20:56

Hi @jenrozycki - in the Fitbit App you have installed, add the watch to the account to set it up.

The message you see is very misleading, you just need to set it up.

Author | ch, passion for improvement.

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