Sense won't open the exercise app

[apibela]

my exercise  on sense does not open ---so can't select any mode of exercise

Moderator edit: subject for clarity

[Rich_Laue]

Have you tried a shutdown of the tracker @apibela. ?

[apibela]

how to shut down the tracker please help

thank you for your help if you could guide me how to shut down the tracker

Moderator Edit: Merged posts

[WilsonFitbit]

Hello @apibela. Welcome to the community forums! @Rich_Laue Nice to see you around and thanks for your input! 

@apibela Thank you for the detailed information. Regarding your question about how to shut down your Sense, please follow the instructions below: 

• Open the Settings app on your Fitbit Sense > Shut down.
• To turn on your watch, press the button.

If you have questions about how to navigate your Sense, please visit: How do I navigate my Fitbit device?

You can also try to restart it by following the instructions here: How do I restart my Fitbit device?

Hope this helps. 

[apibela]

Even I have restart the device, it doesn't work for me

I have reset my sense and set up as a new device. Now Its working fine.

Thanks for your support.

[Rich_Laue]

The standard restart does not include a shutdown. 

I only mention a shutdown because this is the only way to unlock any hardware that may not be responding. 

[WilsonFitbit]

@apibela Thank you for your reply. @Rich_Laue Thank you for providing additional information.

@apibela I also appreciate your help and thanks for letting me know that your Sense is now working fine. I hope you can continue tracking towards your fitness goals. 

See you around.