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Sense won't pair or sync

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‎04-19-2022 16:47

‎04-19-2022 16:47

I purchased the Sense as a replacement for the Ionic (recall).  Wish I hadn't.  Initially had problems pairing and syncing.  After problems pairing and syncing, a google search advised to remove the fitbit app and reinstall, which I did and managed to have it work for a couple of weeks.  After bluetooth had to be turned off and on again, I can't get my sense to sync again.  Tried all fixes from forums without success.  Tried removing the device, now when I try to add as a new device, I can't pair again.  Looking at the forums, this issue has been ongoing since 2020.  What an absolute waste of money and time.  Does anyone have any suggestions for something that will make this useable?  It seems fitbit have no interest in fixing the known issues.

Sorry if this seems abrupt - honestly who has hours to waste just trying to get a device to connect, let alone work properly.

Thank you to anyone who can offer advice other than throwing it in the rubbish and purchasing a different brand.

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1 REPLY 1

‎04-20-2022 05:19

‎04-20-2022 05:19

Hi @BeeJaye - often syncing issues are resolved by restarting the phone, and watch and then the other steps you tried..

 

If you have tried all those options probably best to contact Fitbit Support directly.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

 

 

Author | ch, passion for improvement.

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