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Full reset on sense

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‎04-20-2022 03:50

‎04-20-2022 03:50

Hi, I bought a fitbit sense but the seller did not reset it. And now I don't know the code to start using it. Help what can I do? 

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‎04-20-2022 05:12

‎04-20-2022 05:12

HI @Denica - unless it is second hand with a pin code, you will need to install the watch in the Fitbit App. Click Profile photo and " + Set up a Device".

 

See How do I set up my Fitbit device? 

 

If those steps are completed and it's still a problem you may need to factory reset it, probably best to contact Fitbit Support directly. They may be able to help you do that.

 

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

 

Author | ch, passion for improvement.

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