Sense won't pair to the Fitbit app

[G2410g]

I have connected fitbit sense once with my mobile, it was connected but due to some issue, i need to unpair it and afterwards when i have tried to pair it again, its not getting connected.

Plz suggest how to pair it??

I have already tried by shutting down the device and uninstalling the app but doesnt work

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi @G2410g Welcome to the Community Forums.

Thanks for taking the time to troubleshoot your Sense. Just to confirm, are you trying to pair it via Bluetooth or do you mean to set it up in the Fitbit app? What is the model of your phone? Also, is the Fitbit app is updated?

In the meantime, I'd suggest you to give a try to the following steps:

1. Remove the Sense from the Bluetooth settings.
2. Turn off other Bluetooth connections nearby.
3. Force quit the Fitbit app and reboot your phone.
4. Restart your Sense to refresh its performance.
5. Open the Fitbit app, tap your profile picture > Set Up a Device > Sense.
6. Select the option to replace your device and follow the onscreen instructions.

[A.B.]

 

this is what I am seeing after following your steps.. when I click on the steps circle it will show my actual steps but it is not syncing completely and then not forwarding my data onto 3rd party apps.

[slbert]

@A.B.My screen also sometimes goes blank when it is in the middle of syncing. There are times when it takes a minute for it to complete syncing, then the information shows up. I just watch the progress of the green line (that shows between where it says "fitbit premium" and "Syncing your Sense" and wait for the message that the sync is complete. Then the information shows again.

[A.B.]

That has not been the case for the lat 3 or 4 days. It just shows as blank everytime I open the app. Uninstalling the app hasn't helped. Sent from my Verizon, Samsung Galaxy smartphone

[A.B.]

It shows blank all the time, even after a sync. This has only been the last 3 or 4 days.

[LizzyFitbit]

Hi @A.B. and @slbert. It's good to see you again.

@A.B. Thanks for trying the suggestions posted above, as well for the screenshot provided. This seems to be an issue with the Fitbit app and not the Sense. While your post was sent from a Samsung phone, could you confirm the model and OS version? Also, on the Fitbit app, tap your profile picture > Help & Support and provide me with the version. These details will help me to further investigate.

@slbert Thanks for joining this thread. Because you mentioned the Sense is taking a long time to sync, that'd be the reason why the Fitbit app shows the tiles blank instead of your details updated. That being said, please make sure the Fitbit app is updated in your phone and try the troubleshooting tips described in this help article.

[slbert]

@LizzyFitbitThanks for the suggestion, but my app updates automatically. That is only one of the issues I have with the app, but it does eventually sync. I've tried all troubleshooting tips without success. As long as it does sync during the day, I can put up with the apps "blips".

[LizzyFitbit]

Hi @slbert I hope you're doing well.

You're welcome and thanks for trying the rest of the steps suggested above. While I'm glad your Sense is able to sync, I'd recommend to get in touch with our Support team if your watch doesn't sync or if the Fitbit app keeps being blank even after syncing so they can further investigate and provide you with further assistance. You can get connected with them via chat or phone by clicking here.