Sense won't receive text notifications

[JLWilk]

I'm on my second Sense. In late December, text notifications stopped working. All other notifications (call, email, activity reminders) work fine. I opened a help ticket and went through all troubleshooting steps. My replacement arrived yesterday and has the exact same issue. My phone is a OnePlus 8t. I suspect this is a software issue. I've disconnected, reconnected, verified I'm not in sleep or do not disturb mode. I don't know what else to try. Text notifications are a primary use for my phone.

Moderator edit: added label

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @JLWilk.

I'm sorry to hear about the difficulties you experienced with your Fitbit Sense. Thank you for trying to get them resolved before contacting us.

To resolve difficulties with notifications, we recommend following these troubleshooting steps.

In addition, our team has recently released a new version of the Fitbit app (3.54.1 for iOS and 3.54 for Android). For instructions on how to check your current version and update, please visit this article and open the menu "How do I update the Fitbit app?".

If you followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.