help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense won't record sleep score

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-08-2024 03:55 - last edited on ‎03-14-2024 16:42 by Fitbit Moderator

‎03-08-2024 03:55 - last edited on ‎03-14-2024 16:42 by Fitbit Moderator

I don't get why I can't get a sleep score? I have the V4, first night it worked got a sleep score, now ever since nothing. I've gone through the whole process of troubleshooting the firbit itself, uninstalling the app and reinstalling it. Still no change. I click on the begin sleep and I am awake and I get a summary but not as detailed as what I got Monday. I don't get it. 

1000008476.jpg

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎03-08-2024 05:40

‎03-08-2024 05:40

Hello @MegKur and welcome to the Community.  Your Fitbit tracks sleep automatically.  Please don't tap on the green button, then Start sleep or in the sleep section where you can start sleep.  That is for older models that can't track sleep automatically.  That feature will never give you a sleep score, because it always reports sleep patterns.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

View best answer in original post

Best Answer
4 REPLIES 4

‎03-08-2024 05:40

‎03-08-2024 05:40

Hello @MegKur and welcome to the Community.  Your Fitbit tracks sleep automatically.  Please don't tap on the green button, then Start sleep or in the sleep section where you can start sleep.  That is for older models that can't track sleep automatically.  That feature will never give you a sleep score, because it always reports sleep patterns.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎03-09-2024 04:45

In response to LZeeW

‎03-09-2024 04:45

Thank you! I did that last night jist because I feel asleep while reading my book and it did just that! Awesome, thanks!

Best Answer

‎03-09-2024 04:46

In response to LZeeW

‎03-09-2024 04:46

Crazy thing is even the customer service people I chatted with didn't even give me that answer, and I talked to them for 3 days in a row...lol

Best Answer

‎03-09-2024 07:12 - edited ‎03-09-2024 07:16

In response to MegKur

‎03-09-2024 07:12 - edited ‎03-09-2024 07:16

Welcome to the forums @MegKur.

Thank you for taking the time to share this feedback with us. Your experience is going to help other users as @LZeeW helped you in this case.

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

Thank you for providing this accurate information @LZeeW.

Best Answer
0 Votes