Sense battery is draining quickly

[Ecilop]

I've had my Sense for just over 2 years ie just out of the warranty period.

I put it on to charge however, rather than charging it actually drained the battery!

Tried to recharge all that happens is the fitbit logo flashes on and off with a line along the bottom of the screen. Up until this point the Sense had been absolutely fine.

Contacted fitbit customer service via Helpline 'chat'. I was advised to reset the watch. Of course this didn't work (I'd already tried it). I was advised that yes, there was an issue and that fitbit would make contact. Of course, they haven't been in touch.

Does anyone know if this issue can be solved?

I'm likely going back to GARMIN. FAR MORE RELIABLE. I have a Garmin watch, bought in 2017/18 still going strong. In fact, I'm currently using it.

TIA

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Ecilop. Welcome to the Fitbit Community Forums. I'm sorry to hear about your recent experience with your Sense and our Support Team. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Sense and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. I've seen you received an email with the discount offer but you never replied back to that email directly. 

Note for this kind of inquiries/cases/process, there's no so much we here in the forums can do for you as this is something that our team handles based on our policies. 

Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. They will tell you what's next! 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

[Mallan]

Same for me, and I see many have the same problem. Must be  update or something that got wrong. Mine go from 5, 5 dags to maximum 2 days😠 

[bathj]

Mine did this for a few months then died completely. This the second Fitbit Sense that it has happened to and I have been offered a 35% discount on. third 🤷🏻‍:female_sign:

[Guy_]

Hi @Mallan - did you try to restart the watch and change clock face?

Also try the watch in standalone mode, sync with the Fitbit App and turn off the phone's Bluetooth.

Fully charge the watch and restart it again, then swipe the watch face to the right to get to Quick Settings to keep an eye on the battery level and to note if it loses more at night or during the day.

Here's a link of things to check for How to resolve the Major issues causing short battery life. 

[Guy_]

Hi @bathj - Note the 35% offer isn't available on a Sense but only on later more expensive models that don't have all the features of the Sense.

[Killroy-TM]

I recovered battery life when it went to 2 days by doing a factory reset. Set up the Sense then with the default clock face and I went back to 4-5 days battery life. Then changed to a different clock face that I liked and it stayed at the same 4-5 days. Also to preserve battery life I turned of the move feature which briefly lights up the screen and vibrates. Don't need the reminder to move my butt.