Sense won't respond

[Denzel1964]

I have had a Fitbit sense for just over a year and have had no problems. I had to go abroad on business for about 3 months and forgot to take my Fitbit sense with me, when I came back the Fitbit sense was dead, I charged it overnight did not help, other charging cable, did not help. The sense does not respond, no vibration, not at all. Pressing the button for 10 seconds doesn't help. Tried it multiple time, doesn’t help. Any advice?

Moderator Edit: Clarified subject

[Guy_]

Hi @Denzel1964 - corrosion may have set in on the contacts during that time, make sure you clean it properly and check the cables fully. See the guides in this article How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

Once a battery goes into deep charge it may require persistence over several days and cleans and different power supplies.

Try pushing the button while charging, if there is a good connection.

Your post is moved to the Sense forum to which it relates.

[Denzel1964]

Thanks, I ll try and will keep you posted