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Sense won't secure to the band

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‎07-26-2021 16:39 - last edited on ‎07-27-2021 13:11 by Fitbit Moderator

‎07-26-2021 16:39 - last edited on ‎07-27-2021 13:11 by Fitbit Moderator

So I purchased a new Fitbit Sense about a month ago and went golfing today.  I would imagine my Fitbit Sense is somewhere between holes 1-5 as apparently the watchband isn't as secure as it should be.  I don't understand why it can't be a clasp like almost every other watchband in the planet.  Is it possible to get some relief?  Golf is one of the activities listed in the exercise menu and while I did not have it synced to golf, the watchband should not come undone.

 

Moderator Edit: Clarified subject and updated label

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‎07-26-2021 16:59 - edited ‎07-26-2021 17:01

‎07-26-2021 16:59 - edited ‎07-26-2021 17:01

Are you talking about the one that came with the watch?  Buy the sports band. It secures with the traditional strap holder type.

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
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‎07-26-2021 17:16

In response to Clove6060

‎07-26-2021 17:16

Thanks Clove6060,

 

I will do that as I buy a new Fitbit or Apple Watch

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‎07-27-2021 13:21 - last edited on ‎02-13-2024 09:13 by Fitbit Moderator

In response to pauneu88

‎07-27-2021 13:21 - last edited on ‎02-13-2024 09:13 by Fitbit Moderator

HI @pauneu88. It's good to see you around. @Clove6060 Thanks for your suggestions.

@pauneu88 Thanks for bringing this to our attention. I see your point of view since the band should be secure on your wrist during your daily activities and workouts. I'm sorry for this inconvenience and my best recommendation is to get in touch with our Support team so the can evaluate your options and help you out with this matter. Please click here to get connected with them via chat or phone.

See you around.

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