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Sense won't show the caller ID

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‎08-23-2021 13:35 - last edited on ‎08-23-2021 13:59 by Fitbit Moderator

‎08-23-2021 13:35 - last edited on ‎08-23-2021 13:59 by Fitbit Moderator

Hi, Bought sense on Monday, but when I get incoming calls, only "incoming calls" appear on the watch. Have tried all the suggestions and advice that are here, and other places, but nothing works. Have given permission for everything I can give permission for. Had the same problem with charge 4. Has samsung g9

 

Moderator Edit: Clarified subject

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‎08-23-2021 14:01 - edited ‎11-10-2023 05:32

‎08-23-2021 14:01 - edited ‎11-10-2023 05:32

Hi there, @SleepyD. Thanks for stopping by in the Community Forums. 

Since you've already checked all the notifications settings are correct, I'd like you to please confirm if you have enabled the Fitbit app permissions under Settings of your Android device. If you've done that, please try going to the phone Settings > Apps > Fitbit > Permissions and toggle off "Contacts", then restart your phone and toggle "Contacts" back on.

Also, check that your Fitbit app is up-to-date. For more information, see What's changed in the latest release of the Fitbit app? To download the latest app version, please visit the Google Play Store here.

Hope that helps. 

Maria | Community Moderator, Fitbit


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‎08-23-2021 14:01 - edited ‎11-10-2023 05:32

‎08-23-2021 14:01 - edited ‎11-10-2023 05:32

Hi there, @SleepyD. Thanks for stopping by in the Community Forums. 

Since you've already checked all the notifications settings are correct, I'd like you to please confirm if you have enabled the Fitbit app permissions under Settings of your Android device. If you've done that, please try going to the phone Settings > Apps > Fitbit > Permissions and toggle off "Contacts", then restart your phone and toggle "Contacts" back on.

Also, check that your Fitbit app is up-to-date. For more information, see What's changed in the latest release of the Fitbit app? To download the latest app version, please visit the Google Play Store here.

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎08-25-2021 04:45

In response to MarreFitbit

‎08-25-2021 04:45

Hi,

I have tried that now, but nothing has change.. still only that i'm
reciving a phone call... i also have always on display on my phone.. do i
have to have that on the sense?

Have taken som screenshot.. but in Norwegian...

Med vennlig hilsen

Karina Holthe
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‎09-10-2021 11:11

In response to MarreFitbit

‎09-10-2021 11:11

It's stille the same, Who can I talk to get help?

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‎05-12-2022 05:36

In response to SleepyD

‎05-12-2022 05:36

Late response but i was having the same issue. So i did the step above and it didnt work. But i sent into the fitbit app and saw that my Mobile nofications were off in the Fitbit app on the phone. Once i turned that back on, caller ID started working. Go to account > Device (mine is the sense) > Gallery > below you will see my apps and thats where my Mobile Notifications were off, turned it back on and it fixed the problem. 

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