Sense won't show the correct date and time

[Mackycan]

i have done all to synchronize the date and time but still not syncing.

deleted app, reinstalled up, shutdown iphone, shutdown sense, move account to gmail, changed clock design, syncing always fail. every time i synce it there's a code that display the it will abort after waiting for how many minutes. 

It is so frustrating. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Mackycan. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. I understand how you must be feeling.

According to your post, it seems like your Sense is not syncing. With that being said, please try the following steps:

• Unpair your Sense from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Sense.
• If there is no connection, restart your Sense.
• Once your Sense is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Sense first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.

Once you manage to sync your Sense, the time should be corrected. Keep in mind that your Fitbit device uses the time of the device you're syncing with.