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Sense won’t shut off or change clock faces

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‎05-07-2021 21:21 - last edited on ‎05-08-2021 07:36 by Fitbit Moderator

‎05-07-2021 21:21 - last edited on ‎05-08-2021 07:36 by Fitbit Moderator

Sense won’t shut off or change faces like it’s locked 

 

 

Moderator edit: subject for clarity

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‎05-08-2021 07:43

‎05-08-2021 07:43

Hello @Diwiz. Welcome to the community forums! 

 

Thank you for the detailed information. In this case I recommend performing a restart to your Sense, you can perform the restart by following the steps provided in this help article: How do I restart my Fitbit device?

 

On a side note, please make sure that your Sense is still paired to your Fitbit account. If you notice it does no longer appear on your account, please set it up one more time. You can get instructions for the set up process here: How do I set up my Fitbit device?

 

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.
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