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Sense won't swith on or reboot

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‎05-04-2022 03:14 - edited ‎05-04-2022 05:01

‎05-04-2022 03:14 - edited ‎05-04-2022 05:01

EDIT - could anyone please give the the number to contact fitbit re this. UK based. Thanks 

 

Hi 

 

I have had my sense since Christmas. It is fully charged but it wont switch on, Ive tried the reboot about 20 times, sometimes I get nothing, sometimes I get some lines. there is a solid red light on the back. It doies vibrate when i try to reboot. 

 

Any ideas?

 

Thanks!

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‎05-04-2022 05:18

‎05-04-2022 05:18

Hello @alfiesmummyx 

When you press the button on the side of your Fitbit Sense how long do you hold it for? It should be held until the Fitbit Logo appears. It might take longer then the typical 10 secs. Have you tried holding that button for much longer? You can also place the Fitbit Sense on the charger (although you say it’s fully charged) and attempt to do a restart while it’s actively on the charger. But, if none of this works you can certainly try Fitbit Live Chat. You can connect with them here: https://myhelp.fitbit.com/s/support?language=en_US

Please let me know if holding the button for a much longer period of time helps. 😃

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