12-17-2023
01:39
- last edited on
12-17-2023
04:28
by
MarreFitbit
12-17-2023
01:39
- last edited on
12-17-2023
04:28
by
MarreFitbit
Since the new app update I'm having to reset my device every time I want to sync it to my phone. I've tried everything listed for syncing problems, but the only thing that works is resetting the device, then manually syncing in the app. Even then it takes a full 2 or 3 minutes to fully sync! This is utterly ridiculous! Sort it out Fitbit; it's not acceptable!!
Edited to add I have a Fitbit Sense and an android phone.
Moderator Edit: Clarified subject
12-17-2023 06:39
12-17-2023 06:39
I am having the same problem after updating. Syncs half-way, then stops/freezes. Very frustrating!
12-17-2023 06:40
12-17-2023 06:40
Edited to add that I have a Fitbit Sense and an iPhone.
12-17-2023 06:48
12-17-2023 06:48
Just an FYI this sync issue is not related to the Sense watch alone, my wife's Versa 3 has the same issues since the new app update (v4) was released. We go through all the normal troubleshooting steps posted here on the forum and her watch will start syncing again, for a few days. Then it stops syncing again. She even contacted support and they had her go through all the normal troubleshooting steps and the watch & phone stayed synced for a few days, then stopped again. I have been posting about these sync issues long before the Fitbit app v4 was released, but the issue seems to be worse now. It would be really nice to know that the app development team is aware of this issue. I understand that dev teams don't release dates and other inside build information, but just a simple acknowledgment that they are aware would be nice.