Sense won't sync and time is wrong

[Jdico]

Hey all - odd sync issue here.  I noticed my watch was two minutes slower than my phone clock, so I tried manual sync.  It failed, so I did all the typical fixes - turned my phone's bluetooth off and on, resetting my phone, resetting my device, all in different orders.  No luck. The time, battery, and steps on the widget do not sync and I get a sync failed error.

However, with the app open, steps update and continue to live update while moving around.  It says my last sync was 19 Aug at 6:05 PM.  Nothing special happened around that time - I was sitting eating dinner with my Sense on.

Any thoughts or suggestions would be appreciated.

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there, @Jdico. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Sense before reaching out. 

In addition to the steps you've done so far, please try the following:

• Unpair your Sense from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Sense.
• If there is no connection, restart your Sense.
• Once your Sense is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Sense first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.

Once you manage to sync your Sense, the time should be corrected. Keep in mind that your Fitbit device uses the time of the device you're syncing with.

[Denise13Murphy]

I done all the above and still won’t sync. Also not synced since 19th at half 11 pm. 

[NLshawn]

I am having the exact same issue.  Have tried all troubleshooting suggestions and still no luck

[WilsonWade]

I have the same issue, done all steps to fix the problem with no lucky. The steps on the sense sync everything else doesn't says sync error. 

Hasn't synced since 14th August and says the the battery is empty even though it's fully charged 

[Toratora.nz]

Hi all, I am having the exact same issue! Except the time is 10 mins slower than the time on my phone. So very frustrating. I have tried all of the steps listed to correct the issue. My last sync was early hours of yesterday morning. 

Any help would be amazing. Thanks 

[Denise13Murphy]

I ended up deleted app and downloading it again setting it back up while watch was on charge.  Thank fully my data stated as had done my best yet hike and really wanted to see the stats!