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Sense won't sync my Health Metrics

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‎02-07-2023 22:29 - last edited on ‎02-09-2023 06:26 by Fitbit Moderator

‎02-07-2023 22:29 - last edited on ‎02-09-2023 06:26 by Fitbit Moderator

Hi, 

stress data, skin temp, amongst some other health indicators, are not showing/syncing .

 

 

Moderator Edit: Clarified subject

 

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3 REPLIES 3

‎02-07-2023 22:47

‎02-07-2023 22:47

Hi @Christophe06 - there currently is/has been a Fitbit server issue starting Feb 6th, once resolved it should then work but not necessarily retroactively.

Author | ch, passion for improvement.

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‎02-09-2023 06:28 - edited ‎07-16-2024 11:42

In response to Guy_

‎02-09-2023 06:28 - edited ‎07-16-2024 11:42

Hi there, @Christophe06. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Sense.

As @Guy_ has mentioned, the disruption with the Fitbit.com site and Fitbit services has been resolved. You should now be able to log into your account, sync and check your information.

See you around.

Maria | Community Moderator, Fitbit


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‎02-10-2023 03:05

In response to MarreFitbit

‎02-10-2023 03:05

Hi there , thanks . almost everything works now, but the Stress Score . Is there any fix that is underway ? 

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