Sense won’t sync since new app update last night

[SunnyFL92]

My Sense will not sync with this latest app update. I utilized all of the troubleshooting measures suggested. It syncs to the point of syncing steps, but then will not sync further, and I get the “Unable to Sync” notice.

[sancho90]

Hi @SunnyFL92,

Which apo version do you currently use. Android or iOS version? 

[SunnyFL92]

Hi, I use iOS 14.4 on iPad. I’ve tried everything. 

[sancho90]

Hi @SunnyFL92,

Actually I meant the version of the Fitbit app as you have said the issue appeared with the latest app update.

Do you have a smartphone? It the watch only synced with the tablet? 

[SunnyFL92]

The watch is only synced with the tablet (iPad Mini4). I’ve never had a problem with syncing the Sense with the iPad until I updated the Fitbit app this morning on it. I do have a smartphone, but it’s an old iPhone, and no longer compatible with the Fitbit app.

[SunnyFL92]

Well, somehow I’m synced all of a sudden! Thank you for replying to my messages. Not sure the source of the issue, but it seems to be fixed 👏🏼

[SunnyFL92]

Forget it...not fixed! It synced once, but now it won’t at all. I’ve tried all of the troubleshooting tips again, and nothing. Very buggy. 

[sancho90]

Which app version had been installed with the latest update? You can find the version by clicking on your profile at the top left corner. Scroll down to support. 

[SunnyFL92]

3.39.1 (1034)

[FitnessIdeation]

Same problem new app on Android is not syncing at all . Since the update it stopped syncing all together.

[FitnessIdeation]

Ok got it working .

Delete the app from your mobile . After deleting app use a cleaner to remove the leftover fragments of the app.

Then download the app again ,and enter login details and it will sync with new features.

[SunnyFL92]

Great! I’m glad it’s working for you. I have tried everything, and it’s not fully syncing. Keeps telling me “unable to sync”, but the app will pick up a few stats, like showing me I only slept 4 hours last night (incorrect!). I’m very disappointed...after foregoing the Apple Watch for Christmas, and instead asking for the Sense (I support Fitbit as a San Fran-based company, and the Sense is my 3rd Fitbit purchase), I’m regretting it. I’m hopeful though that Fitbit can fix this app issue ASAP.

[AlvaroFitbit]

@SunnyFL92 @FitnessIdeation It's nice to have you on board!

Let me help you with this and thank you for troubleshooting this issue. @SunnyFL92 could you confirm which troubleshooting steps you tried? I suggest you clear the link between your phone and your tracker by doing the following (which may include steps that you have already tried):

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. You can find troubleshooting instructions here.
5. Also try using a different internet connection for example a different wifi network.

@FitnessIdeation happy to hear that your issue was resolved. @sancho90 thank you so much for your help in this thread.

Hope this helps.

[SunnyFL92]

Thank you for the response. I had tried all of the troubleshooting tips recommended yesterday and this morning. Randomly, late this afternoon, my watch synced after another reboot. I hope I continue to have success, as I do enjoy Fitbit products. Thank you again!

[AlvaroFitbit]

@SunnyFL92 happy to hear that your tracker is now syncing. Hopefully you are already back on track a reaching your goals.

Happy stepping and stay safe.