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Sense won't sync to my Android phone

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‎02-15-2021 16:48 - last edited on ‎02-16-2021 05:41 by Fitbit Moderator

‎02-15-2021 16:48 - last edited on ‎02-16-2021 05:41 by Fitbit Moderator

A few days ago my Sense would no longer sync to my Fitbit App on my Android phone. I have tried everything. (I uninstalled the app, turned the bluetooth off, rebooted my phone, have cleared my app's cache, force stopped the app, and now tried to re-pair my device to the app.) My Sense has now disappeared from my Fitbit App and I cannot get my app to connect/sync with my Sense. HELP!!!

 

Moderator Edit: Clarified subject

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1 BEST ANSWER

Accepted Solutions

‎02-16-2021 05:42 - edited ‎06-09-2024 05:17

In response to Guy_

‎02-16-2021 05:42 - edited ‎06-09-2024 05:17

Hi there @April96, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense as suggested by @Guy_.

In addition to what you've tried, please follow the steps below:

  • Remove your Sense from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Sense again.
  • If there is no connection, restart your Sense.

If you can't get started with your watch, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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6 REPLIES 6

‎02-15-2021 23:13

‎02-15-2021 23:13

In the phone Fitbit App

Click on profile photo [top left]

Click on  + Set up a Device

Follow the installation instructions

Author | ch, passion for improvement.

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0 Votes

‎02-16-2021 04:44

In response to Guy_

‎02-16-2021 04:44

I have done this multiple times. When it does not find my Sense, it asked me if my Sense is powered on. My Sense was on and had 99% battery!

Best Answer

‎02-16-2021 05:38

In response to April96

‎02-16-2021 05:38

What is happening when it asks if the Sense is powered on?

What is your phone?

Author | ch, passion for improvement.

Best Answer
0 Votes

‎02-16-2021 05:42 - edited ‎06-09-2024 05:17

In response to Guy_

‎02-16-2021 05:42 - edited ‎06-09-2024 05:17

Hi there @April96, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense as suggested by @Guy_.

In addition to what you've tried, please follow the steps below:

  • Remove your Sense from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Sense again.
  • If there is no connection, restart your Sense.

If you can't get started with your watch, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎02-16-2021 09:55

In response to MarreFitbit

‎02-16-2021 09:55

Had to restart my Sense in order to reconnect it/sync it to the app. 

Since I restarted it, I have lost all sleep related info (sleep log, skin temperature, SpO2, etc.) for the past 4-5 days!

Best Answer

‎07-23-2021 21:39

‎07-23-2021 21:39

I have spent almost as much time trying to reconnect my Sense to my Galaxy S21 as it has actually worked.  I have had it for one month and am ready to trash it.  I never had issues like this with my Versa 2.  It won't stay connected to bluetooth.  Spo2 only randomly works. If I use my earbuds, it requires a factory reset to get connected to bluetooth and then has to update for an hour before it is useable.  I don't have enough time to spare to use a Sense.  Actually, it really doesn't matter that it is not tracking sleep and sp02 because I am getting very little!  I have talked with Fitbit support in the last month more than I have talked to my husband.  This device is a great idea, but released way tooooo early and too many issues.  So many users are frustrated with its inconsistent performance on so many of its advertised features.  

Best Answer