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Sense won't sync with iPhone 12

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‎06-29-2022 15:23 - last edited on ‎07-01-2022 17:42 by Fitbit Moderator

‎06-29-2022 15:23 - last edited on ‎07-01-2022 17:42 by Fitbit Moderator

Am I getting mad or the only way to retrieve data is to trigger a manual sync? 

This is for Sense paired with a Iphone 12 pro. When i pair it with my android phone (Poco F3) all seem to be OK

With Iphone i had left it for 3 days and was no attempt to retrieve the data even if the devices were linked (phone calls were announced on screen)

 

Moderator Edit: Clarified subject

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‎07-01-2022 17:48 - last edited on ‎08-02-2024 04:04 by Fitbit Moderator

‎07-01-2022 17:48 - last edited on ‎08-02-2024 04:04 by Fitbit Moderator

Hi there, @Oblio3.

Thanks for bringing this to our attention, and your efforts while working on this. I understand how you're feeling and I'm sorry you're having this experience. Before anything else, may I know if the Bluetooth on your Poco F3 was turned off while using your iPhone? When a watch is set up and synced with one device, it'll make a bond with the Bluetooth. However, if you're syncing with multiple devices, it might take more time to recognize you're trying to sync with your iPhone and not the Android.

To work on this together, I'd recommend reconnecting your watch to see how it goes:

  1. Forget your Sense from the Bluetooth settings on both phones.
  2. Turn off the Bluetooth on your Android and any other device nearby.
  3. Force quit the Fitbit app and reboot your iPhone.
  4. Restart your watch to refresh its performance.
  5. Open the Fitbit app, tap your profile picture > Set Up a Device.
  6. Select your Sense, tap Replace Device and follow the on-screen instructions.
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