Sense won't sync with my Android device

[BoatNMomma]

I have an Android. After doing the firmware update for my new Sense only did a sync once and that was Wednesday. Hasn't done one since. I have uninstalled and reinstalled the app.  Read through the troubleshooting issues and still nothing. 

Moderator edit: subject for clarity 

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @BoatNMomma.

Thanks for the details shared in your post and for already trying to resolve the issue. Syncing difficulty is usually caused by a missing requirement and I recommend confirming our complete troubleshooting instructions in this help article: Why won't my Fitbit device sync?

Hope this helps. 

[BoatNMomma]

Thanks. I did find out my Sense has come unpaired. Now can't seem to get it back into pair mode. 

[BoatNMomma]

Finally got it too sync. Thanks for all the help

[LiliyaFitbit]

Thank you for your reply, @BoatNMomma.

I am glad to hear that you were able to resolve this issue. I appreciate your efforts and hope you continue enjoying the Fitbit experience. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums!