Sense won't sync

[CathyG7]

Hi, My Sense decided not to sync since Monday.  This morning the Sense was unresponsive. I put it on the charger and after a few minutes it was at 77% so I know it didn't have to do with low battery.  It is responding now, but glitchy and still won't sync. I have gone through all of the suggested fixes.  I have restarted (twice) charged and turned the bluetooth off and on (phone.) No change.  This is frustrating as I use my stats daily.  I've only had my Sense for 8 months!  I did try to Live Chat, but that isn't working on Fitbit's end for some reason.  Help!  Thanks!

[budomama82]

Over the past two weeks my tracker has repeatedly dropped the connection to my phone / Bluetooth. I've had to re pair the whole thing from the beginning as though it were a new unit

[Newtripley]

hello

have you tried unpairing your sense closing the fitbit app restart sense and phone launch fitbit app and re-pair sense 

sync sense 

hopefully this will help

[CathyG7]

Hi, thanks for the help. Strangely after I tried all those things I mentioned and then came back to it several minutes later, it synced. Yay!Sent from my T-Mobile 4G Device

[Rich_Laue]

Un-pair is done by removing the Tracker from the phones Bluetooth and not from the fitbit app. The user can not re-pair the tracker, any attempt will be blocked by the tracker since pairing is handled by the fitbit app. 

@CathyG7 have you removed the tracker from the phones Bluetooth ( unpair)? 

 Have you restarted both the phone and tracker? This is called a soft(ware) restart 

Actually it would be better to do a hard(ware) restart by turning both the phone and tracker off 

Have you cleared the fitbit apps cache? 

[CathyG7]

Thanks Rich. It's syncing now. Yay!Sent from my T-Mobile 4G Device

[RPDefi]

I have had my Sense for about 3 months.  3-4 times a week I have to turn off blue tooth and log out, which usually works.  Sometimes I have to do it several times, as well as reboot.  Often I have to delete the Sense and then add the device back.  It can easily take over 30 minutes to get it to sync.  This issue needs to be fixed.