Sense won't sync

[missmystic011]

Unable to sync my sense this morning. Anyone else having the same problem or is it just me?

Moderator Edit: Clarified subject

[Odyssey13]

Hi @missmystic011  which Fitbit do you have? Check out this article - click - for some troubleshooting tips.

[missmystic011]

I have the Sense

[Odyssey13]

@missmystic011  I moved your post to the Sense area for now. This morning I got an update on my Android app. I'm running System 9. Did you check out the article yet? Might be something in there helps you.

[MarreFitbit]

@missmystic011 Welcome to the Community Forums. @Odyssey13 Thanks for moving the post and trying to help! 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

• Huawei P8 Lite
• Huawei P9 Lite 
• Xiaomi Mi 6 
• Huawei P20 Lite 
• See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please check that your Fitbit app is running the latest version as @Odyssey13 has suggested. 

If the issue persists, please see Why won't my Fitbit device sync?

Hope that helps. 

[missmystic011]

I have  a Samsung s10e. I have had very little issues. This morning it didn't sync with my phone. I contacted to see if it was an issue other users.

Update: I was finally able to sinc. Issue has been corrected. It was the first time posting in the community forum. It's great to be able to reach out for assistance.

[Odyssey13]

@missmystic011  it's a wonderful community. Check the link in my signature for some of the more fun areas. People share recipes, workout tips and a lot more.