Sense won't sync

[Pietrabbel1950]

• My sense is not synchronizing today 6 march 2024. It's the same thing as 2 days ago

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Pietrabbel1950. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Sense has stopped syncing from two days ago. I will do my best to help you with this. 

As a first approach, I suggest following the troubleshooting steps provided in this help article Why won't my Fitbit device sync?

If the issue persists, please try the steps below in the order listed: 

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Sense first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Please be aware that most Fitbit devices store up to 7 days of detailed minute-by-minute data. If you wait longer than 7 days before syncing, you may only see the most recent week's detailed data. Summary data (calories, distance, steps, and floors) will be stored for 30 days. Nevertheless, if your Fitbit device was unpaired from your Fitbit account during this period of time, neither the 7 days can be recovered or restored. 

[Ali2One]

I too have been unable to sync my phone/Versa2 since March 6th - the watch just blinks the FitBit logo indicating it needs to be paired, as I understand it. Each answer I read advises to turn off/on the watch, however, when it's in this 'limbo' state, it will not turn off/on at all. Just blinks. No matter how long you push the left side button, it.just.keeps.blinking. I've gone through every other step over 100 times since last Wednesday for the phone/app to pair twice & drop within 5 minutes each time. Obviously from the comments on the Google Play store, this issue has come about because of an update - why is Google/FitBit not addressing it & continuing to give out the same tired steps that we've all done numerous times, to no avail? I'm now looking at a cheap smart watch replacement & will cross the street to avoid the purchase of any Google product in the future. Congrats on your purchase Google! You've tanked it. 

[Notime03]

Mine stopped syncing about the same time.  I think the upgrade to the app broke the connection but I've followed the steps and still no go.   Frustrated... have you been successful in fixing the issue?

[Ali2One]

I thought I had it licked yesterday afternoon. I took it back to scratch - like the Versa2 had never existed & used a completely different Google account to install & set up the app/watch/phone trifecta. The watch & app paired beautifully followed by my phone doing its thing, watch has to be on the charger as all this is going on. I was ecstatic! Unplugged the watch, did a restart on it since I hadn't been able to accomplish that - paired up again after. Then about 5 minutes later, back to the blinking blue logo. It seems like within 5ish minutes of being off the charger, the phone goes to the blinking logo every time. So, no, I still haven't found a way to fix it. Just providing the drawn-out of what I've done recently trying to find a way to get this fool thing to work. At this point, I've ordered a new smart watch - not FitBit, not Google & not as expensive as either. 

[Scott337]

I reverted back to FitBit app v3 over a month ago and have had zero watch to phone sync issues, none at all.

[EdJH1999]

Sense syncing loss is a massive fail by fitbit devics that has seemingl plagued them for years.... yet ere we are the only "fix" is to completely reconnect your device, evn 2-3 days. woeful.