Sense won't sync

[lamarmckeen]

Won’t sync 


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @lamarmckeen. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Sense stopped syncing. I will do my best to help you with this!

As a first approach, I'd recommend following the troubleshooting steps provided here Why won't my Fitbit device sync?

[Dspree89]

Mine won't either

[tlyson]

Mine is not working either!  My watch keeps showing the sign that the update is needed; I've tried it on my phone, and on my ipad.  It gets halfway done and then it says it failed.  My Sense is only 3 years old.  I have tried over internet, and bluetooth.  No success. 

[sdb70]

Same here. Have to keep messing with it several times a day. Ready to just get rid of it and go with a different brand 

[lucief1]

I'm having the same issue,  and following the troubleshooting have tried to reconnect my sense but now I can't even connect the watch back to my phone.  Had anyone had this issue??

[AngDC]

Mine had issues syncing on and off now wont sync at all 😖  also the batter no longer lasts charges fully and wont hold charge I have swtiched off things etc no change  so frustrating 

[AngDC]

Mine had issues syncing on and off now wont sync at all 

  also the batter no longer lasts charges fully and wont hold charge I have swtiched off things etc no change  so frustrating 

[jtriptow2019]

Why am I even paying Fitbit anymore??!!!  My sense isn’t syncing with anything anymore either, and it appears I am not alone here.  I am ANGRY and Google has screwed us fitbit users over!!!!!

[CableAndy]

Another app update, another issue syncing.  I know Google wants to kill Fitbit and go to their own branded watches.  Heaven forbit they buy out competition and use what they made, which supposedly is why they bought them, instead of help improve the company they bought.  Updated the Fitbit app the other day to version 4.25.2.  Now I have to reboot my phone every day in order to sync with my sense.  The first time I had to do it, I thought it was just because the app was updated and you have to do that sometimes.  When I had to do it the second day, I knew it was an issue.  After the phone is restarted, I can update all I want, that day.  Then it's groundhog day all over again.  When my premium expires, I definitely will not be renewing.  Obviously, the money paid in not going towards furthering Fitbit.  If the battery life on my Sense wasn't what it is, I'd be shopping for a new watch.

[Peggylou]

Since the 9/11/24 Fitbit app update our Sense watches will not stay synchronized with our Samsung S20 android phones. This is happening on both mine and my husband's watch and phone. We have tried stopping and restarting Bluetooth, restarting the watches and phones, reinstalling the Fitbit app, upairing and repairing the watches. In both cases, the watches will connect normally and then disconnect after a few hours. If we reboot each phone we can again connect, but only for a few hours. About to give up on the Sense watches. Any suggestions?

[lamarmckeen]

Mine will not sync at all either very frustrating. I suppose they want us
just to give up on the Fitbit. I’ve had mine since 2015


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[lamarmckeen]

I’m ready to give it up also

[TechGuy77]

Hey Google! You freaking broke the sycing on the app yet again and just keep telling customers to do the same ol song and dance. How about you fix the app instead of playing stupid with us. The reviews in the apps and here on the forum all state the same exact issue, syncing is not working, watch states disconnected from bluetooth but sometimes it syncs but Google assistant won't work because it's not connected to Bluetooth. No updates for hours then one random update then back to not syncing for 24 hours. Go through trobleshooting steps for the 20th time and works for one sync. Then back to not sycing again. Admit you have an issue with the app and fix the issue. Stop giving us the **ahem** run around. I'm a 27 year IT Admin and developer and know when to spot an issue with an app. You slap your customers in the face when you just ignore the problem and keep repeating to do the same crap over and over again on the forums and in the reviews for the app. FIX THE APP!

[Quizzlixx]

Is there any planned fix for this problem?

I have looked at this stupid article, I have followed all the steps. I've had more success factory resetting the watch.
Android version 14
App version 4.25.2.fitbit-mobile-110112965 - 673545431 - no updates in the Play Store.
Firmware 44.128.6.17 - no updates on the device panel.

The watch was stable on my Pixel 3aXL, Bluetooth devices and all. My Galaxy S24 Ultra has clusters when the watch will spontaneously disconnect from the Fitbit app.
I'm beyond frustrated that the watch connection is so unstable that having any Bluetooth device saved to the phone can disrupt it. It's asinine that having more than one Fitbit device, like my Aria scale, can cause so much havoc. My Samsung headphones shouldn't kill my watch.

I'd expect this and have more patience for problems like this if the device or application was in early access and I'd be less frustrated if every response wasn't just a boiler plate "go look at this help article".

[631joy]

Same responses

[TKL7]

My Sense has stopped syncing as well. I deleted it out of my Bluetooth and tried connecting again, now it won't even connect to my phone. I thought it was just me. Not happy.

[DennisDearborn]

Kind of relieved to hear that I am not the only one having these issues. Mine has completely stopped syncing as well. Hearing the repetitive boiler plate reply from fitbit somehow makes the whole thing worse, suggesting that they are not acknowledging it's a problem they have clearly created.

[SunsetRunner]

Just like everyone in here, my sense won't sync.
Have to stop and restart my bluetooth every hours and just hope it lasts for another hours.

Have updated my phone and fitbit, had it restarted several times, now i have enough of it.

The days i have a fitbit are counted and i have had one for 8 years now.

Very disapointed with this.

[Abk6]

The same for me with my samsung S23... grrrrrrrr