Sense won't take any charge

[Toydey]

My Fitbit Sense is not accepting any charge. I have also changed my charger and rechecked

Moderator Edit: Clarified subject

[LizzyFitbit]

Welcome on board, @Toydey.

Thanks for letting us know about your Sense, and your efforts while working on this. I went ahead to check your details and it seems you already have a case created with our Support team. Please keep an open communication with them, your case is in good hands and I'm sure they'll continue helping you with this matter.

[Tim-Finn]

Maybe you have same issue as I do, one of the pins is pushed back.. I noticed small metal piece next to the charging pad, most like that is the spring that kept the pin up. 
This lousy design has been problem for quite a many people.

My Sense is about 4 months old, I had a Charge 3 with bad dispaly and now this, maybe it is time to give up Fitbit products and head for the Finnish Suunto next time...

[LizzyFitbit]

Hi there, @Tim-Finn.

Thanks for joining this thread and sharing your experience with your Sense. I understand where you're coming from and I apologize for this inconvenience. Our team constantly strives to improve our products and the input we receive from our members is a big part of the process. 

I noticed you already have a case created with our Support team. Your case is in good hands and I'm sure they'll continue helping you, so please keep an open communication with them.

[SenselessNJ]

Smart move! I plan on accepting the loss and going with Apple.

[tania.radwan]

My fitbit sence is not charging as well, the simple response from support was, your watch is damaged and no under warranty, 

so according to fitbit support i throw away a $400 watch. 
not mentioning that this watch was a headache since i bought it, as it took them 6 months to fix the syncing issue, 

and 2 month ago it started to give huge number of stairs climing, when i only climb max of 10 stairs a day. 
and now the watch is shut down and not charging. 
After being a customer of fitbit the only response was throw your watch we can not do anything. 
i think it is tome to switch to another brand that respects its customer 

[Toydey]

Thanks Tania. Fitbit have given me a cursory response about my charging
issue as of now, and the watch is under warranty. But some of the other
problems you mention i have faced as well, and i thought they were my
errors of implementation. Syncing is slow and incomplete, no EDA scan has
ever been possible and it records very few of the steps i take!

Sent on the go