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Sense won't track my steps and it has battery issues

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‎11-25-2023 19:10 - last edited on ‎11-26-2023 05:17 by Fitbit Moderator

‎11-25-2023 19:10 - last edited on ‎11-26-2023 05:17 by Fitbit Moderator

Not tracking my steps and battery issues 

Moderator Edit: Clarified subject

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‎11-26-2023 05:23

‎11-26-2023 05:23

Hi there, @Msruby001. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Sense is not tracking your steps and it also has battery issues. 

To tackle both issues, I'd recommend trying to restart your Sense. Then, please test your device and see if it's now recording your steps and also check whether it's charging properly. 

If the above doesn't help, would you mind providing me with more information about both issues? Is your Sense not tracking your steps at all or it's not tracking accurately? Is there any other data not being registered? As for the battery, is your Sense not charging or the battery is draining? 

Looking forward to hearing from you. 

Maria | Community Moderator, Fitbit


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