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Sense won't turn after a factory reset

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‎12-20-2022 08:53 - last edited on ‎12-20-2022 10:21 by Fitbit Moderator

‎12-20-2022 08:53 - last edited on ‎12-20-2022 10:21 by Fitbit Moderator

I did a factory reset on my sense when it wouldn't sync with my pixel6 and now I can't get it to turn on.

 

 

Moderator Edit: Clarified subject

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‎12-20-2022 10:24 - edited ‎06-02-2023 11:28

‎12-20-2022 10:24 - edited ‎06-02-2023 11:28

Hi there, @MZAZ. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Sense. 

It looks like the factory reset drained the battery. I also think the battery may not be charging properly and therefore, it does not turn on. So, I recommend that you follow these steps:

  • Clean the charging contacts on the back of your device and the pins on your charging cable (both of them) using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎12-20-2022 10:24 - edited ‎06-02-2023 11:28

‎12-20-2022 10:24 - edited ‎06-02-2023 11:28

Hi there, @MZAZ. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Sense. 

It looks like the factory reset drained the battery. I also think the battery may not be charging properly and therefore, it does not turn on. So, I recommend that you follow these steps:

  • Clean the charging contacts on the back of your device and the pins on your charging cable (both of them) using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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