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Sense won't turn back on

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‎05-30-2021 11:07 - last edited on ‎06-01-2021 15:05 by Fitbit Moderator

‎05-30-2021 11:07 - last edited on ‎06-01-2021 15:05 by Fitbit Moderator

My fitbit sense shut down on it's own and I can't turn it back on.

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎05-30-2021 12:39

‎05-30-2021 12:39

Need more information. Are you charging it? Can you push on the knob to turn it on?

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‎06-01-2021 15:14 - last edited on ‎06-17-2024 09:16 by Fitbit Moderator

In response to lablover55

‎06-01-2021 15:14 - last edited on ‎06-17-2024 09:16 by Fitbit Moderator

Welcome, @l0ta. It's good to see a new face around. @lablover55 Thanks for stopping by to help our members.

@l0ta Thanks for bringing this to our attention. Because your Sense doesn't seem to respond correctly, I went ahead to review your details and I noticed you already have a case created with our Support team. In this case, I'd recommend keeping an open communication with them so they can provide you with further assistance and bring you back on track.

Have a good day.

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