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Sense won't turn on after performing a factory reset

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‎11-09-2023 19:44 - last edited on ‎11-22-2023 04:46 by Fitbit Moderator

‎11-09-2023 19:44 - last edited on ‎11-22-2023 04:46 by Fitbit Moderator

I just did a factory reset with my Fitbit Sense and now it doesnt turn on. It just vibrates non-stop and wont restart. I tried doing the 10-sec hold to restart but it doesn't work as well.  The vibration is literally every 3-5 secs.  Any help please? Thanks

Moderator Edit: Clarified subject

Best Answer
2 REPLIES 2

‎11-10-2023 03:16

‎11-10-2023 03:16

Welcome to the Fitbit community, @jansoare!

Sad to hear that your Fitbit Sense isn't working as expected. Thanks for having taken the time to get things fixed by yourself.
As you've mentioned already successfully having reset your device without any impact on this issue, I'd suggest letting the battery drain to the point where your device will shut off. Then please give it a full charge which will require considerably longer than usual as your device's battery is deep discharged this time. If it won't charge, please have a closer look here:

Why isn't my Fitbit device's battery charging? 

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎11-22-2023 04:48

In response to Talahthas

‎11-22-2023 04:48

Hi there, @jansoare. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Sense isn't turning on after the factory reset. Thanks for taking the time to troubleshoot the issue before posting here. @Talahthas Thank you so much for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

We hope to get you back on track soon!

Maria | Community Moderator, Fitbit


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