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Sense won't turn on after swimming

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‎01-26-2023 23:40 - last edited on ‎01-27-2023 16:00 by Fitbit Moderator

‎01-26-2023 23:40 - last edited on ‎01-27-2023 16:00 by Fitbit Moderator

went swimming in the ocean, and now it wont turn on or respond. Is it ruined? 

 

Moderator Edit: Clarified subject and formatting

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‎01-27-2023 00:01 - last edited on ‎08-02-2024 05:02 by Fitbit Moderator

‎01-27-2023 00:01 - last edited on ‎08-02-2024 05:02 by Fitbit Moderator

Hi @Waps84 - unfortunately the seals often aren't very robust so quite possibly it got water in it. If you try to charge it and it gets hot that would confirm the damage and stop immediately as it is dangerous.

If it is under warranty get it replaced where you bought it.

Author | ch, passion for improvement.

View best answer in original post

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4 REPLIES 4

‎01-27-2023 00:01 - last edited on ‎08-02-2024 05:02 by Fitbit Moderator

‎01-27-2023 00:01 - last edited on ‎08-02-2024 05:02 by Fitbit Moderator

Hi @Waps84 - unfortunately the seals often aren't very robust so quite possibly it got water in it. If you try to charge it and it gets hot that would confirm the damage and stop immediately as it is dangerous.

If it is under warranty get it replaced where you bought it.

Author | ch, passion for improvement.

Best Answer

‎01-27-2023 16:06 - last edited on ‎08-02-2024 04:59 by Fitbit Moderator

In response to Guy_

‎01-27-2023 16:06 - last edited on ‎08-02-2024 04:59 by Fitbit Moderator

Welcome to the Community, @Waps84. @Guy_ Thanks for stopping by to help our member.

@Waps84 Thanks for bringing this to our attention. I'm sorry your Sense isn't working well and because your post didn't mention, I'd recommend the troubleshooting described in this help article to see how it responds afterward.

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0 Votes

‎01-28-2023 17:00

‎01-28-2023 17:00

Thanks guys. I have been in touch with fitbit and they are replacing it. 

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‎01-30-2023 15:20 - last edited on ‎08-02-2024 04:59 by Fitbit Moderator

In response to Waps84

‎01-30-2023 15:20 - last edited on ‎08-02-2024 04:59 by Fitbit Moderator

@Waps84 It's good to see you again.

You're welcome! I'm glad you received help from our Support team and I hope you can keep crushing your goals with your replacement watch. Have a great day!

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