Sense won't turn on or charge

[Lakas]

Please send help

Sense went dead three days ago.

I did all of the things suggested

1) cleaned contacts on the back of sense

2) cleaned the prongs on the charger

3) held power button for more than ten seconds, nothing no logo

4) left it charging overnight, still won't turn on

What's up with this? Is it time to activate my extended warranty? I had a feeling this shii would happen that's why I bought the extended warranty.

Moderator Edit: Clarified subject

[lablover55]

contact support...

[Ynott]

I'm having the same issue and contacted CS. They determined that the charger was defective. Another user experiencing the same problem noticed that one on the contacts on his charger is shorter than the other three. I checked my charger and found one had also sort of recided into the plastic cover. Maybe your charger has the same defect? Contact CS about your ...contacts. You'll probably get a free replacement. Good luck.

[LizzyFitbit]

Hi @Lakas. Welcome to the Community Forums. @lablover55 and @Ynott Thanks for sharing your insights and great suggestions.

@Lakas Thanks for sharing detailed information about your Sense, and for the troubleshooting steps tried prior to posting. I'm sorry you're having this experience. I went to review your details and I noticed you have created a case with our Support team. I'm sure they'll continue working on this and bring you back on track, so please keep an open communication with them.

See you around.

[Lakas]

Thanks frans. Connected with @fitbitsupport on the Twitter. Getting a
replacement.

However this is my second replacement within one year of date of purchase
and I am not happy with this experience and I would have expected quality
from Fitbit and my experience tells me I am not getting that.

[LizzyFitbit · Accepted solution]

Hi @Lakas. I hope you're doing well.

I'm glad you'll receive a replacement and thanks for keeping me posted. This isn't the experience that we want you to have with our Fitbit devices and I'm sorry for this inconvenience. Our team constantly works on our products and services to improve them, and the feedback we receive from the Community is a big part of that process. Please know that your comments won't be taken for granted and will be passed along to the proper team.

See you around.