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Sense won't turn on or charge

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‎01-11-2022 02:07 - last edited on ‎01-11-2022 07:50 by Fitbit Moderator

‎01-11-2022 02:07 - last edited on ‎01-11-2022 07:50 by Fitbit Moderator

I didnt charge it for 2 months as i m not in town, after returning back i tried for 10days to charge it but no luck, let me know if someone can help me with this issue 

 

Moderator Edit: Clarified subject

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‎01-11-2022 04:32

‎01-11-2022 04:32

Hi @dilip9696  - this can be an issue with dirty terminals or a faulty charger [quite a common issue], both of which can cause it not to charge. See How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

 

Also if the battery has depleted below a certain threshold it may take it quite a while to wake it up, so being persistent in charging it won't hurt.

 

When connected to a computer port note if the computer detects it's presence. It will help localise the issue.

Author | ch, passion for improvement.

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‎01-11-2022 07:53 - edited ‎12-28-2023 07:15

In response to Guy_

‎01-11-2022 07:53 - edited ‎12-28-2023 07:15

Hi there, @dilip9696. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Sense. 

If the tips and recommendations provided by @Guy_ don't work, please feel free to respond to the last email you received from our Support Team and report this issue, so they can continue assisting you from there.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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