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Sense won't turn on or charge

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‎05-26-2023 18:04 - last edited on ‎05-27-2023 06:05 by Fitbit Moderator

‎05-26-2023 18:04 - last edited on ‎05-27-2023 06:05 by Fitbit Moderator

My sense completely died this morning without any warning signs. This sense was a replacement unit from fitbit for a faulty unit that i purchased.

The battery was last seen at around 70%. Screen total black out. App can’t detect and sync. Try reset but no response.

Please advise. Thank you.

 

Moderator Edit: Clarified subject

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‎05-26-2023 21:14

‎05-26-2023 21:14

Hi @superia - it could just require charging. Check how long ago it shows it was at 70% in the app it could be several days ago.

Try charging and check it doesn't get hot and if so stop immediately as it has internal damage.

If it is not charging see How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

It could be a charging fault but if the watch suddenly died unexpectedly it could have got moisture in it causing internal damage.

 

Author | ch, passion for improvement.

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