Sense won't turn on

[CLCarter]

Hi, l was recently given a secondhand Fitbit sense from a friend. It seemed to charge up fine and it came on initially. I set up app, connected it to Wi-Fi etc and all appeared to be working. Once it was on approximately an hour it just decided to cut out and l haven’t managed to get it back on. Can anyone suggest any solutions. Many thanks 


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @CLCarter. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your new Sense is not responding. I will do my best to help you with this!

It looks to me that your Sense has run out of battery. With this being said, please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Sense. I would recommend trying this maybe twice in a row if a first try doesn’t work.

If the above doesn't work, please see Why isn't my Fitbit device's battery charging?