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Sense won't turn on

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‎11-19-2020 22:18 - last edited on ‎11-20-2020 09:17 by Fitbit Moderator

‎11-19-2020 22:18 - last edited on ‎11-20-2020 09:17 by Fitbit Moderator

I just got my fitbit sense today. I set it up took a nap and when I woke up I had a black screen and the power button won't work. It doesn't even vibrate. What do I do? None of the trouble shooting has worked.  I'm so disappointed 

 

Moderator Edit: Clarified subject

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1 REPLY 1

‎11-20-2020 09:22

‎11-20-2020 09:22

Hi @Crystalcharm. Welcome to the Community Forums.

 

Thanks for sharing that you got your Sense and for the troubleshooting steps tried. I'm sorry you're having this experience with your new watch. Because this shouldn't be happening, I went ahead and contacted our Support team about this situation, however it seems that you already have a case created with them. I was told that your case is under review and they'll sent you an email shortly with more details.

 

See you around.

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