Sense won't turn on

[Requiemdios]

So I was out for a walk today and at one point I looked down and my Sense was totally off. Couldn't get it to wake up. Figured I had depleted the battery. Came home, stuck it on the charger, did some chores. Came back and I still can't get it to wake up. Is there a way to do a hard restart on these things?

Moderator Edit: Clarified subject

[Nyril]

Usually it needs to power up to be able to do a full hard reboot. I would recommend reaching out to chat support. They will have the instructions and further TS steps. They might have to warranty out your device. 

[Drnjbmd]

My Sense went dark and won't do anything. I have had it less than two weeks. I have it on the charger but it was fully charged yesterday. 

[Nyril]

@Drnjbmd 

Have you tried the reboot function?

With the fitbit plugged into the charger, press and hold the button for 10 seconds until you see the fotbit logo on the screen, then release?

I know I've have that issue with a couple devices. Its usually just stuck and a reboot sorts it. 

Let me know. 

[LizzyFitbit]

Hi @Requiemdios and @Nyril. It's good to see you here in the forums. @Drnjbmd, welcome to the Community.

@Requiemdios and @Drnjbmd, thanks for every step tried to get your watches working. To exhaust all our troubleshooting steps, please give a try to the suggestions described in this help article and keep me posted with the outcome.

@Nyril, thanks for stopping by and sharing great suggestions to help our members.

See you around.

[rolfa]

This happened to me today was able to reboot it after reading a suggestion to hold the on button 10 seconds however it took almost 30 seconds it’s back running but lost all morning activity. How frequent is this ?

peteta

[LizzyFitbit]

Hi @rolfa. It's good to see you around.

I'm sorry about your lost activity data and thanks for your efforts while trying the steps shared in this thread. I'm glad your Sense is working again and please know the restart, as well as the rest of the troubleshooting steps aren't meant to be done frequently. However, I understand your concern and if by any chance this happens again, please get in touch with our Support team so they can evaluate your options. You can get connected with them via chat or phone by clicking here.

See you around.

[lablover55]

I had the same thing happen to mine last week. After all the ts steps. I was unable to bring it back to life. A few days later, I noticed it was on and 2% battery life. I placed it on the charger and it has been working fine since..

[LizzyFitbit]

Hi @lablover55. I hope you're doing well.

That's great news! I'm glad your Sense started working again and thanks for stopping by to share the steps that you've tried. I'm sure your post will help other members experiencing similar issues.

Have a nice rest of the day.