Sense won’t turn on!

[Paudiem]

I cannot turn on my Fitbit sense!!! The app tells me I have full battery but the screen is black!!! Where are the buttons I read about that must be pressed for a minimum of 10 seconds??? Is it the little indent on the side??? 
sooooooooo disappointed in this watch which was a 60 th birthday present from my children!

Moderator edit: updated subject for clarity. 

[Odyssey13]

Hi @Paudiem  it's called a restart - click to learn how.

[Clove6060]

Here is a manual to help familiarize yourself with the watch. I wish Fitbit had provided it in the box.

https://help.fitbit.com/manuals/manual_sense_en_US.pdf

[Paudiem]

Thank you for the advice but I have tried all those suggestions, still dead!!! 

[Paudiem]

Thank you but I’ve realised that my watch is broken and needs replacing whilst within warranty 

[Odyssey13]

Hi @Clove6060  more and more any manual is online and not in the box. My tv, computer, cell phone and even major appliances have more information online than in the box. Good thing we know how to scour the internet!

[Odyssey13]

@Paudiem   

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[Clove6060]

I get it. Today many people are Internet savvy. Product manufacturers are putting a slip of paper in the packaging directing you to their url for a manual. Saves them a lot of $ and saves a lot of trees. There are still some folks who prefer a hard copy though. Would be nice for those who do not have a printer, computer (large font) or are just not comfortable surfing the net.  If they do have a printer, they may not like having to use their paper and ink. 
I’m good with the online manuals but sometimes want a print copy. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Paudiem. Thank you for letting us know about the steps you have followed in order to turn on your Fitbit Sense.

Thank you for your assistance and comments @Odyssey13 and @Clove6060.

I noticed that you aleready got in touch with our Support team and that they have already assisted you. 

Keep on visiting the forums.