Sense won't turn on

[gerryruis]

Fitbit sense that won't turn on. Troubleshooting down and contacted support through the chat with no good suggestions or answers. No vibrating or blinking lights.

Moderator Edit: Clarified subject

[Guy_]

Hi @gerryruis  - you could be suffering from dirty contacts or a faulty charge cable and the fully charged was when you synced last after it was fully charged and is not reflecting the current state. See How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

[LizzyFitbit]

Hi there, @Guy_. Welcome on board, @gerryruis.

@gerryruis Thanks for taking the time to troubleshoot your Sense, and chatting with us prior to posting. I'm sorry you're having this experience with your Sense and if you've tried the steps suggested in this help article, I'd recommend contacting our Support team one more time so they can evaluate your details and see what can be done to bring you back on track. To get connected with them, please click here.

[gerryruis]

This was great advice, I had not thought about that. Cleaned and charging! 

[gerryruis]

At this point, I think I am good. Seems it was a charging problem. 

[LizzyFitbit]

Hi there, @gerryruis.

That's great news! Thanks for your efforts and I'm glad the steps shared in this thread worked for you. I hope you can keep crushing your goals with your Sense and in case you have time, check out our Health & Wellness board. In there you can meet new people, share any tip that you have to live a healthy lifestyle, and find encouragement from other members.