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Sense won't update

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‎09-19-2021 17:29 - last edited on ‎09-20-2021 04:44 by Fitbit Moderator

‎09-19-2021 17:29 - last edited on ‎09-20-2021 04:44 by Fitbit Moderator

My sense will not updated to the newest version and notifications not being received.  My phone is an Android.  Samsung S20FE 5g

 

Moderator Edit: Clarified subject

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‎09-20-2021 04:47 - edited ‎06-08-2024 11:54

‎09-20-2021 04:47 - edited ‎06-08-2024 11:54

@svilardo Thanks for stopping by in the Community Forums. 

As a first approach, please make sure that your Samsung S20FE meets the requirements listed here.

Then, please follow the troubleshooting steps provided in this help article Why can't I update my Fitbit device?

Once you manage to update your Sense, test the notifications to see if they come through your watch. If you continue having difficulties, see Why are notifications delayed or missing?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-20-2021 04:47 - edited ‎06-08-2024 11:54

‎09-20-2021 04:47 - edited ‎06-08-2024 11:54

@svilardo Thanks for stopping by in the Community Forums. 

As a first approach, please make sure that your Samsung S20FE meets the requirements listed here.

Then, please follow the troubleshooting steps provided in this help article Why can't I update my Fitbit device?

Once you manage to update your Sense, test the notifications to see if they come through your watch. If you continue having difficulties, see Why are notifications delayed or missing?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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