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Sense won't update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-28-2022 19:06

‎08-28-2022 19:06

Impossible to update my Sense. Tried everything: resetting my Sense, reinstalling the app, start a chat. Nothing worked. 

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4 REPLIES 4

‎08-28-2022 19:20

‎08-28-2022 19:20

Can you tell us what you are doing and what is happening when you try to update?

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
Best Answer

‎09-01-2022 03:14

In response to Clove6060

‎09-01-2022 03:14

3B28949B-B946-47A8-A47D-2303F8DD2D10.jpeg

 

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‎09-01-2022 05:05

In response to Corsica2022

‎09-01-2022 05:05

Mine is doing the same and half the letters disappear. 

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‎09-01-2022 18:27 - last edited on ‎09-19-2024 05:11 by Fitbit Moderator

In response to keansmomma

‎09-01-2022 18:27 - last edited on ‎09-19-2024 05:11 by Fitbit Moderator

Hi there, @Corsica2022 and welcome on board, @keansmomma. @Clove6060 Thanks for the help.

@Corsica2022 and @keansmomma Thanks for every step tried prior to posting, as well as the screenshot provided. I understand how you're feeling and I'm sorry for this experience during the firmware update. I went ahead to check your details and it seems you already have a case created. If the issue persists even after following the instructions provided by our Support team, I'd recommend getting in touch with them one more time to receive further assistance. To start a new interaction via chat or phone, just click here.

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