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Sense won't update

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‎02-27-2021 11:34

‎02-27-2021 11:34

My sense can be found by my phone and Paired via Bluetooth but that's about it, It won't update, infact my phone can't even find it too update, jist keeps saying error connect via wifi, then error connect via Bluetooth, I have exhausted every option known to man, restarting fitbit, uninstalling and reinstalling the fitbit app, pairing and unpairing the device, manually trying to set WiFi network, restarting my phone, clearing the cache, forcing stop, my phone is running the newest update and the app is updated too - this is the only screen I get after the 4 digit pairing number and the tick to say its paired. 

16144544262616819797509129508420.jpg

 

.... What am i missing? or do I simply have to admit defeat and do I have a dud fitbit?? 

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‎02-28-2021 14:41 - last edited on ‎02-09-2024 10:49 by Fitbit Moderator

‎02-28-2021 14:41 - last edited on ‎02-09-2024 10:49 by Fitbit Moderator

Hi @Laneyf, welcome to the Community Forums.

Thanks for taking the time to troubleshoot your Sense prior to posting, as well for the picture provided. You did a good job and I'm sorry that you continue having this experience. Because this shouldn't be happening, I'd recommend you to get in touch with our Support team so they can create a case on your behalf and provide you with further assistance. You can click here to get connected with them via chat or phone.

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