Sense2 - 10 Month Old Fitbit Sense Stopped Working

[gthopkins]

My Sense  worked fine yesterday. I put it on the charger and today it is a dead watch. Nothing. Screen is black. No vibrations. Nothing! It's a $260.00 dead watch. It is very important to me that I have an accurate, reliable way to monitor my heart rate during a workout or other activities that can get my heart rate over 120 bps. So far, FitBit (I have had 3) has not lived up to the marketing hype. I tried to reach support and waited and waited. If anyone has found a more reliable product or company please IM me. I am ready to toss the Sense in the trash.

Moderator edit:  format. 

[Odyssey13]

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options