Senses will not allow access to settings

[Sweetpee12]

swipe to access settings and the icon is missing.  I tap on the word of settings and it will not open

[JohnnyRow]

If you haven't yet, try a restart.  Hold in side button until you get the FItbit logo, about 10 seconds.

[Sweetpee12]

Tired that but doesn't resolve the issue

[Rich_Laue]

Have you tried removing settings and then add settings back? 

[Sweetpee12]

Tired but the installed button is grayed out.  Still can't access settings on phone app or watch

[Guy_]

@Sweetpee12  May be a firmware version issue

Just to be sure, lets check your current status

What phone do you have?

What is your app version?

In the phone Fitbit App

Click on profile photo [top left]

Help & Support

App Version at the top

And what is your watch version?

In the phone Fitbit App

Click on profile photo [top left]

Device photo [middle left]

Firmware Version at the top

[Sweetpee12]

Phone is a Samsung Galaxy S10

The firmware under help and support is 3.37.1

The firmware under device is 44.1284.17

[Guy_]

@Sweetpee12 

You are at the latest level, so its not firmware.

Probably best to contact Fitbit Support directly. They may be able to help you with that, as its rather unusual.

[Sweetpee12]

I will do that........Thank you for your help!🙂