Settings don't display on watch screen

[gdellicarpini]

Whenever I go to the Sense settings, I see the Settings heading, background image, and scroll bar, but the entries are missing. I can scroll down and see the scroll bar is moving, but cannot see any settings and tapping the screen doesn't work. I can also exit this screen by swiping left. (All others display settings are working fine, this problem is only happening in the Settings screen.)

[MarioDings]

Giovanni, I'd like to get more information from you. 

You say, you go (on the watch, swipe to the left) to "Settings" (with the sprocket). And then you see on top "SETTINGS". So far so good.
But then you see a background image? And that I don't understand.

What am I missing. Enlighten me. Tell me where I go wrong.

[gdellicarpini]

Mario,

The background image is the static graphic art that always displays behind the menu functions that should appear over it. The image is part of the theme art that comes with the clock display theme.

The real problem is with the menu functions which are not visible over the image. At first, I thought the display contrast was the problem that makes the mneu invisible, i.e., the letter colors match the background color, but that doesn't seem to be the case since touching the scrolling screen doesn't run any of the menu functions. Only the scroll bar on the left side is displayed and functions when I touch and scroll the screen up or down. It's as though the software code has a bug that doesn't place the menu functions on the screen.

I hard rebooted the watch multiple times to try forcing a software update by pressing and holding down the left side button, but that didn't resolve the problem. Since I cannot get to the setting to update the software, I seem to be stuck. Also, the smart phone App doesn't seem to have an option to force a watch software update either; unless, you know otherwise.

I suspect I need to have the watch software updated to fix a software bug but cannot find a way to perform that operation unless you know of another method to accomplish an update.

Thanks for your response and effort to assist troubleshooting this problem.

[msiebert]

My issue was resolved with a Fitbit device restart.
Thank you
Mike

Sent from my iPad

[Guy_]

Hi @gdellicarpini - there is something clearly wrong on the watch and a factory reset is probably necessary.

You can always chat via the Fitbit App, click profile photo, Help & support, Contact Customer support for help with that.