help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My experience with Sense and Customer Service

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-10-2023 11:58 - last edited on ‎07-15-2023 13:17 by Fitbit Moderator

‎07-10-2023 11:58 - last edited on ‎07-15-2023 13:17 by Fitbit Moderator

Have had the fitbit sense for over 2 years.  Was quite happy with the watch but a couple of days ago it wouldn't turn on and is dead.  Tried multiple charges, charging blocks/computers, cords, etc. Nothing.  Won't charge up. Cleaned all chargers and back of watch.  Still won't charge or turn on.  2 years and several hundred dollars.  Watch should last longer.  Purchased the apple watch ultra and after that I'll never go back to fitbit or google watches.  Out of warranty, and didn't last that long.  Not worth the money at all, so won't be upgrading to the sense 2, pixel watch, etc.  Just can't trust they will last and/or replace if not.

I will say i attempted numerous things to get it to work, all to no avail.

Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎07-15-2023 13:18

‎07-15-2023 13:18

Hi there, @Sideshowrules. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Sense. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes