Shipping in Europe

[rmeszaros]

Hey, 

As I don't get any response from the official European Fitbit reseller (fitbit.com/eu) I'd like to ask if any of you have experience with shipping in Europe. I'd like to know who is the carrier? I know it depends on the country, but is it the receiver country's national postal service or is it a courier company (like UPS, DPD, etc)? Can't find any info on fitbit.com. I'm very curious because if it's the national postal service I wouldn't order as it is very slow and very unreliable in my country (lost/broken packages, etc).

Have you got any experience with this?

Thanks! 

[Odyssey13]

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
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[rmeszaros]

I wrote an email directly to Moduslink who's the official Fitbit partner in Europe and they didn't answer. 

So it's not the Fitbit CS who's not responding. 🙂 

[SunsetRunner · Accepted solution]

@rmeszaros

I also live in Europe and I chose the fitbit to be sent by DHL. I can't remember if I had several shipping options but in Germany it's very common to have your parcels sent by DHL*. I also chose standard shipment so I can kiss the pre-order "benefit" goodbye 🙂

*I just double checked. There is only one option and that is by DHL Standard, at least in Germany.

[rmeszaros]

Thank you, that's very helpful information. DHL hands over the package at the border to the Hungarian Postal Service in most cases so I'm afraid I should opt for the expedited delivery option to avoid our postal service then. I think DHL delivers the package from door to door by theirselves if I choose the expedited option. 

[Morrigan]

I live in Germany, ordered through the Fitbit website itselfe like I did a couple of times already with the additional bands for other fitbits.

And mine always got send with DPD, never with DHL. I also was not able to choose between different delivery services. I only chose regular, not overnight. 

So I assume that this time they will send it again with DPD. I hope so 😎