Sleep score on sense - no data

[Jas_20]

fitbit sense showing sleep score greater than 81 however the app is not showing any measurements.  Today it showed measurements briefly and went away after syncing..  Is this a problem with the device, the app or a combination. Is there a solution?

[GeorgeK47]

I purchased this Fitbit Sense several weeks ago, and it has been hit and miss every day.  So disappointing.

The Sleep Score shows up, maybe or maybe not.  Some days it's all there with all data and the chards for Deep and REM, Light sleep and etc.  Other days nope, sorry, minimal data, no Score either.  SO FRUSTRATING.  

The Heart Rate is off, doesn't really work.  Just read this forum about all the inaccurate heart rates.  Tells you that it is not accurate.

And I'll tell you, FitBit top management:

After paying the high price for this Sense Fitbit, I'm really disappointed in its accuracy ... it appears to be mainly just a bunch of B.S. marketing hype on your part.

This Sense SHOULD JUST WORK!  Firmware updates should be automatic.  The Fitbit App should be updated automatic.

Why are we the customer trying to troubleshoot the problems with it?  Huh?  Give us an answer, if you can, okay?

We should not have to log out then log in to fix whatever seems to be wrong (according to some of your tech so-called "Help"  ..   

Ugh!  Makes me want to take a sledge happer to this device!

[FB_Ray]

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@GeorgeK47 wrote:

Ugh!  Makes me want to take a sledge happer to this device!

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Return it if it's within your return window. If Fitbit finds itself with more returned devices than kept, that will send them a message.

[Rich_Laue]

For a sleep score you will need to see sleep stages. 

For sleep stages you will need at least 3 hours of sleep and a consistant heart rate recording. 

If you check on the day in question, look under the chart for a possible reason for seeing simple sleep.