So Many issues with my Sense October 2023

[BritKo]

I’ve noticed over the past week that my sense stopped tracking my sleep, it won’t sync with my phone and now the time isn’t correct so I can’t even realistically just wear it as a watch. I’ve tried all the troubleshooting tips and spoken to the help centre and all they told me was my sense is defective but isn’t covered by warranty, sorry. Upon reading the forums it appears A LOT of people are having the same issues with their sense since the last update/Google merger. Has anyone had any success with a fix? It seems to me like this is not an isolated issue and is a Fitbit issue, so I feel like they should be doing more to help those of us running into problems! I’m so frustrated!

[WorkingMomma]

Not only my complaint about not showing you the percentage left on battery, my battery is no longer ger holding a charge for 24 hours!!! This is BS!

[Guy_]

Hi @BritKo @WorkingMomma - these could be issues related to the new app. Probably best to check in "The redesigned Fitbit app is rolling out!" topic in the appropriate iOS or Android app forums where you will see more fully the issues which may apply to your case.

It is possible there may be some tweaks over time already mentioned there.

@WorkingMomma  Short battery life can also be caused by a watch fault

[bourqujp]

My Sense completely stopped charging and will no longer turn on. Ran through all of the troubleshooting steps with a representative (cleaned it, tried different charging cables, different outlets, etc.). Sent up my issue and their response was that my sense was no longer in warranty since I bought it a year and 4 months ago (warranty is 1 year). So their answer to the problem is to offer me 35% off a new device but why would I buy another device from them just for it to stop working after a year and 1 month so they can offer me another 35% off? Called back to speak with a manager / supervisor but "none were available" and they would "call me". Never received a call back. I have been buying and using Fitbit products for more than 8 years but I see no reason to continue to do so if the best response they can give me to one of their products completely stop working through no fault of my own (not broken / damaged / etc. at all) is to offer me 35% off of a new one and expect me to buy a new watch from them every year. 

[KJ08]

I've had similar issues with Versa 3 since last app update and it seems to be getting worse. I have reported and am waiting an email, but nothing yet!  So frustrating!

[VeloGrl]

After almost a decade and multi devices, since the new app October 2023 my Sense has drama one thing after another.

Wake up and sync stops now no phone connection

Pissed

[TimMarks]

Mine completely stopped working.  The customer support had two troubleshooting steps to follow and then informed me that I have no warrente and I can have a 35 percent off cupon for a new product.  I'd rather guess my steps at this point than bother with them again.  This has been an issue with every one I've owned and at this point I'm of the belief that giving them more business makes me the idiot.