So many problems after only 5 weeks

[ATC5]

So, my Sense wasn't syncing with phone app, so I shut down and tried to restart.  The left "button" wouldn't work.  12 hours later, I was looking through the forum and trying to find info and it vibrated and started working again, but it doesn't sync with phone.  So, I follow recommended instructions on the forum, which includes re-starting phone.  Once again, left "button" doesn't work.  

Is this typical for Sense?  Should I return and get another model?  

[SandraCrists]

I can totally relate. Whenever I follow the troubleshooting steps they offer, it gets worse and worse. It doesn't sync at all right now. 

I'm thinking of returning it... I spend over €300 for not being able to use my Sense. 

[Rich_Laue]

I would look at the official help tips. 

[SandraCrists]

Thanks Rich, there is exactly where I go to troubleshoot and that's not working at all. I then decided to remove sense and start everything from scratch, guess what... Yep, doesn't work and now it can't even find the device. 

[Rich_Laue]

That is why removing the tracker from the Fitbit account is never reccomended. Telling the Fitbit cloud server that you do not want to use your tracker, rarely fixes the problem between the phone and the tracker. 

We still have to fix the sync issue. 

Still looking for the phone model that you are asking about. 

• Turn Bluetooth off/on
• Removed tracker from the phones Bluetooth. 
• Made sure that any other device that you have synced through, if nearby, has their Bluetooth off. 
• Checked for a Fitbit app update for the phone? 
• Done a stop app through the phone's setting? Swiping off screen is not enough. 
• Have you cleared the Fitbit app cache? Bluetooth cache? Alternative simply clear all cache on the phone? 
• Done a complete shutdown of both the tracker and the phone? 
• Removed the Fitbit app, restart phone, install a fresh copy. 
• Tried a second device to sync through. Simply install the Fitbit app and log into your Fitbit account. The app will try and sync. 
• However since the tracker is not connected to your Fitbit account in the cloud. We now need to do Ann add device. 
• If it is an android phone, see here 

[SandraCrists]

Wanna hear the good news? Your troubleshooting steps worked! Thank you!!!! 

Fitbit however, they did not provided any support or troubleshooting steps. I was told immediately I would receive an email to fix my sync issues. I actually received an email today, with instructions for a return the watch and refund. Clearly no customer retention skills. 

[Rich_Laue]

Glad to hear this @SandraCrists 

I'm just letting you know what steps are in the help doc, plus any other steps that could help. 

If you tried to sync after each step, next time start with the step that fixed the issue this time. 

[SandraCrists]

Well... Now that the device is setup and everything, syncing issues continue. I believe they might be having issues with their system (maybe their app) . 

Anyways @Rich_Laue thanks for your patience 🙂